Infotrode is committed to safeguarding the privacy rights of data subjects. Infotrode is a respected consulting and professional services provider that is dedicated to helping organizations gain a competitive edge through transformative technologies that deliver long term advantages.
At infotrode our team of experts excels, in utilizing a range of state of the art technologies. This includes web development, UI/UX design, software development and DevOps. By leveraging the tools and frameworks we ensure that our solutions are always at the forefront of innovation.
This policy outlines the data we collect when you use our services or communicate with us. This includes visiting our website, downloading materials, responding to emails, and attending events. Data privacy of our employees is governed by separate local acts and is not covered in this policy.
Your information is managed by Infotrode. For inquiries about how your information is handled, contact us at contact@infotrode.site. Our Data Protection Officer (DPO), responsible for the day-to-day implementation of this policy.
If you do not agree with this policy, please refrain from accessing or using our services or interacting with any other aspect of our business.
When you visit our website, we collect usage statistics and data to estimate content efficiency, enhance user experience, and improve our products and services. We utilize various technologies such as “cookies,” scripts, tags, Local Shared Objects (Flash cookies), web beacons, and related methods.
Cookies and similar technologies (e.g., web beacons, pixels, ad tags, and device identifiers). Usage data and user behavior collected by cookies.
An HTTP cookie is a small data piece sent to your browser when you visit our website. It is stored on your computer as an identification tag. Cookies measure website usage and efficiency and can personalize the user experience. Users can disable cookies via browser settings if needed.
infotrode and our third-party partners use cookies and tracking tools to identify users across services and devices for a better user experience.
Data collected from our websites is retained for 1 year to improve services and products. Partner retention periods are outlined in their privacy policies.
We do not transfer gathered data to third parties, except as described in the General data processing section or this Section, and as stipulated in third-party privacy policies.
The information about the request is transferred to our CRM or Hubspot. Later, it may be used to contact you with something relevant to your initial request, provide further information related to the topic you requested, and deliver quality service.
By sharing personal information with us, you are giving consent for us to rightfully use your data for the following business purposes:If you fill out a contact form to get an expert’s take on your project or to get familiar with the services our company delivers, we process your data in order to enter into a contract and comply with our contractual obligations (to render Services), or answer to your request. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired about from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle.
We may also use your personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.
With an aim to enhance our productivity and improve our collaboration—under our legitimate interest—we may use your personal data (e.g., an e-mail, name, job title, or activity taken on our resources) to provide the information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery, as well as we may maintain and support the system, in which we store collected data.
If you fill out contact forms for any other purpose, including the download of white papers or to request a demo, we process data with a legitimate interest to prevent spam and restrict the direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing the value you get through our services. These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you.
We set a retention period for your data collected from contact forms on our websites to 1 year. This data may be further used to contact you if we want to send you anything relevant to your initial request (e.g., updated information on the white papers you downloaded from our websites).
We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.
The information gathered is transferred to our CRM or Hubspot. Later, it may be used to contact you with something relevant to your initial request, provide further information related to the topic you requested, and deliver quality service.
By sharing personal information with us, you are giving consent for us to rightfully use and process in any way your data, including for the following business purposes:you share personal data via chatbot to get an expert’s take on your project or to get familiar with the services our company delivers, we process your data to enter into a contract and comply with our contractual obligations (to render Services) or answer your request. This enables us to provide services, process transactions, and connect you with other team members seeking your expertise. We may analyze your personal information and online behavior to deliver an integrated experience and enhance collaboration under our legitimate interest.
For communication history and maintaining customer relations, we store the history of our communication. If you use multiple services, we may analyze your data to simplify search and suggest relevant information.
If you share data via chatbot for other purposes, we process it with a legitimate interest to prevent spam and restrict direct marketing of third-party companies. Our interactions aim to drive engagement and maximize the value you get through our services.
We set a retention period for your data collected from communication with us via chatbot to 6 years. This data may be used to contact you if we want to send you anything relevant to your initial request.
We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.
The information about a customer call is stored in our internal system and includes a full call recording, voice recording if available, phone number, and call duration.
Requests acquired via e-mail are stored within a business Gmail account of Infotrode located on Google’s server. The information is transferred and stored in our internal CRM manually or automatically for further processing. We may maintain and support the system where collected data is stored.
When you contact us via any means to get an expert’s take on your project or make a request, we process your data to enter into a contract, comply with contractual obligations, or answer your request. This includes providing services, processing transactions, and connecting you with team members. We may analyze your data for an integrated experience under our legitimate interest.
For communication history and maintaining customer relations, we store the history of our communication. If you communicate for other purposes, we process data with a legitimate interest to prevent spam and restrict direct marketing. Interactions aim to drive engagement and maximize value through our services.
We set a retention period for data collected to 6 years. This data may be used to contact you if we want to send you anything relevant to your initial request.
Project requirements and other information submitted by a customer may be stored and shared using Google, Adobe, Microsoft Office, Atlassian, and Trello. Phone calls are provisioned using services for storing historical data about activities. Trello and Atlassian are used for internal business processes and timely request processing. Audio recordings of negotiations are stored using services like GoToMeeting, Hangouts, or Zoom. Case studies are stored on an internal web portal—SharePoint Portal, accessible only to infotrode employees. Contracts data is stored in a secured internal network resource, accessible to account managers for improving service delivery. Invoicing services like Azets AS are used for issuing invoices.
Personal data is used to fulfill/comply with contractual obligations or answer requests. It is also used to enhance productivity, improve collaboration, and provide information believed to be of interest. Communication history is stored for maintaining customer relations and supporting the CRM system.
The retention period for customer data is 1 year from the last service delivery for relevance to the initial request.
No data is shared with third parties, except as described in the General data processing section or this section.
Data about event attendees is stored in our internal CRM and Hubspot for further processing. Messengers, e-mail services, social media platforms, VOIP phone services, and conferencing services may be used to share contact information and event-related details. Event registration and ticketing are facilitated through Eventbrite. Information about attendees is stored and shared using Google and Microsoft services. Remarketing and advertising instruments via Google Adwords are used for marketing activities. Meetup.com is used to build a community around events. Internal processes and communication channels are optimized using Atlassian and Trello.
Data is used to establish efficient communication with customers about services, fulfill contractual obligations, and answer requests. For legitimate interest, contact information is used to send relevant promotional materials.
The retention period for event attendee data is 6 years from the last registered event.
Personal data is not shared with third parties, except for providing a list of registrars to event organizers for organizational and security purposes.
Our processing involves various operations on personal data, such as collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, alignment, combination, restriction, erasure, destruction, support, maintenance, etc.
The retention period for data varies by type. Upon expiration, we delete or anonymize personal data. Data transferred to backup storage, which can't be deleted, is securely stored without further use. Information collected by third parties is subject to their privacy policies.
To prevent spam, we track and block spam and swindler accounts at the server level. Requests with potential spam-related words are filtered both at the server level and manually by employees. Data is stored on our servers, as well as on cloud services provided by Google, Amazon, Hubspot, and others specified in this policy. We do not make automated decisions, including profiling.
You have the right to access your personal data and request information about its use. Requests for personal information will be provided within a month in a password-protected PDF file. Fees may apply for excessive or repeated requests.
You can request corrections to inaccurate or incomplete personal data.
You may request the deletion of personal data under specific circumstances. This right applies when data no longer serves its original purpose, you withdraw consent, or object to processing.
You can request a limit on the processing of personal data under specific circumstances. This applies when contesting data accuracy, objecting to processing, unlawful processing, or when data is no longer needed.
You can object to processing personal data based on legitimate interests or direct marketing. We will cease processing for direct marketing upon objection.
You can obtain your processed personal data in a structured, machine-readable format for transfer to another controller.
You can withdraw consent for processing personal data based on consent.
You have the right to file a complaint with the supervisory authority if you believe your data has been mishandled.
Data is hosted in the United States and Ireland with extra technical measures for security. Measures include data encryption, password-protected access, limited access to sensitive data, encrypted data transfer, firewalls, VPN, intrusion detection, and antivirus. Third-party providers protect data collected by them according to their terms and privacy policies. Data entrusted to infotrode under NDAs and contracts is protected, meeting GDPR technical requirements.
Information collected worldwide is stored in the United States and Ireland. Data transfers occur for services, maintenance, and support, subject to the terms and privacy policies of providers. Data collected by infotrode may be transferred across offices.
Privacy policy changes will be posted on this page. Review the privacy policy when using our services for updated data practices. Our services are not directed to individuals under 16. We do not knowingly collect information from individuals under 16. Disagreement with changes requires discontinuation of service use.
Your information is controlled by infotrode. If you have questions or concerns about how your information is handled, please direct your inquiry to infotrode, which we have appointed as responsible for facilitating such inquiries: